Testmonials

The smiling faces of our customers when they see their car’s restored after an accident is our biggest compliment. So let us share some of the warm praise we have received over the years:

JP Tena2/17/2021

Excellent service by everyone from Taylor at the front desk and Kyler from the service team. Highly recommended as they did great work on my Tesla Model X.

JP Tena2/16/2021

Excellent service from Taylor at the front desk and Kyler from the service team. Highly recommended as they did great work on my Tesla Model X.

Lake Wagner1/05/2021

Wallace is a Tesla-Approved Body Shop and did an excellent job replacing my Tesla Model 3 bumper, detailed in and out, looks new. John took great care of me and I would highly recommend to any Tesla owner. Also good to know they can do other Tesla repairs and diagnostics if you are unable to get Tesla Mobile Service.

Lake Wagner12/30/2020

Wallace is a Tesla-Approved Body Shop and did an excellent job replacing my Tesla Model 3 bumper, detailed in and out and looks new. John took great care of me and I would highly recommend to any Tesla owner. Also good to know they can do other Tesla repairs and diagnostics if you are unable to get Tesla Mobile Service.

Raymond Nash12/08/2020

I had bought a car from a used car dealership that had been rear ended and it was not disclosed during the purchase of the car. The Collision Center pulled off the front and rear bumpers to expose all the damage and had an itemized list with parts, technician hours and cost for everything to repair all the damages. They were extremely friendly and even went as far as running all the numbers with me and weighing pros/cons of selling the car as is without repair, fixing and selling it, or fixing and driving it. They were extremely professional and do phenomenal work. I would highly recommend them for anything from a dent or ding to replacing the rear end like they had to do with the car I purchased.

Elizabeth Trivett11/20/2020

Wallace Collision is A-1, the best. My car looks amazing, and like new again. It’s also guaranteed for the lifetime of my car! I’m so satisfied and would definitely recommend their service.

Maggie Williams11/04/2020

Could not be happier with how my vehicle turned out!! Everyone was so helpful and made me feel like family!! Helped set up my rental and made the entire process extremely painless!! Very trustworthy and professional employees!! The lobby is the nicest I have ever seen for a collision center!!

Joseph Greene10/29/2020

Car looks great! Got it back looking fresh! People were nice and kept me informed! All around great experience!

Kasey Hall10/13/2020

Such a smooth process from start to finish. Would recommend this collision center to anyone and everyone. Such a professional staff and awesome work!

David Smith10/13/2020

5 stars all around! I was updated frequently about the progress on my car and was thrilled with the staff. Oh, and loved that they are VW certified!!

Jordan Tillis10/07/2020

Everyone at Wallace goes above and beyond to make your entire experience stress free! They helped me set up my rental vehicle, kept me informed throughout the process and returned my vehicle back to me looking better than when I purchased it!! You won’t go wrong choosing Wallace Collision!!

Gracie Hicks10/03/2020

Wonderful experience! Super friendly and knowledgable staff! Car looks amazing!

Big Smooth0179/06/2020

These guys were really professional and extremely friendly! They handled everything in a timely manner for me and made me feel at ease.

Marcus King9/03/2020

Very pleased with experience! Customer service and work is A+

Aaron Markus8/11/2020

Wallace Collision Center was the positive highlight of a what was otherwise a nightmare. My wife was rear-ended by a motorist driving a rental car playing on his phone. His insurance, Progressive, refused to do anything because of his coverage issue and we were forced to use our own insurance, State Farm, who is subrogating Progressive for repayment. In the end, neither insurance paid for a rental and I will have to seek all manner or reimbursement from both insurers. Throughout all this, Wallace Collision kept us driving in loaner cars, at their expense, and did everything they could to work with State Farm. Their amazing service [Wallace] has ensured I will be buying my future automobiles with their dealership. Absolutely as good as customer service gets.

trickle nickle8/08/2020

In today's world, I feel that customer advocacy and customer service is on the decline. However, my experience with Wallace has certainly renewed my faith in "doing the right thing" by customers. My vehicle was there for body work due to an accident. The employees at Wallace provided updates and transparency regarding repairs and my insurance claim. In addition to the superior repair work that was done, my vehicle was also cleaned. Wallace has earned my loyalty and appreciation and will continue to be my first and only choice when it comes to my vehicle!

Jaime Clarke7/28/2020

Wallace Collision is the absolute best!!! The fact that they are certified by not just Subaru, but multiple makes, definitely made me more confident in my repair!! You won’t regret working with them!! My car looks amazing!!!

Heather Bender5/05/2020

I am so glad I went with Wallace Collision. I needed body work and mechanical repairs from an accident in my Jeep Renegade. They made the entire process from start to finish incredibly simple for me. They handled everything with the insurance and kept me updated through the entire process. Madison and Kyler provided excellent customer service. They even took extra care to disinfect my car before returning as these repairs were occurring in the middle of the COVID-19 stay at home orders.

They truly cared about the safety and satisfaction of their customers.

Hopefully I never have another accident where I would need repairs done but if I do they will be my first call and I will highly recommend them to anyone needing collision repairs.

Randy Keeling4/20/2020

This place was excellent! Crushed the tailgate of my truck in a collision making it unusable. Brought my truck in and was there for about 15 minutes. Met some of the friendly staff and before I knew it they had the tailgate off! Honest fair and fast.

William Chittum2/12/2020

Perfect! Highly recommend. Friendly staff, excellent service. I don't plan on going anywhere else for future repairs. If you're repair is not covered by insurance you might find less expensive shops, but if it's an insurance claim this is the place to go.

Johnny Hurley2/05/2020

Amazing experience getting my car fixed at Wallace! Staff was excellent and the repairs were performed in a timely manner! Highly recommend!

Alison McDaniel1/09/2020

Great experience! I came in not knowing exactly what to do when i got there and Madisen was so helpful and made it such a smooth and wonderful experience!

Ricky Bell1/09/2020

Outstanding experience. Everyone is very friendly and helpful; a lost attribute in places these days. Mitch and Madisen, to name a few from the service department, starting at the front desk reception and every step of the way to picking up the car once it's done are great... they always go above and beyond on all interactions.

Debra Fulton1/08/2020

Mitch was just AWESOME! I have a 2000 VW cabrio these little cars are hard to work on parts are hard to find but Mitch stepped up to the challenge and fix my car in no time!!! Thank you!!!

Grace Silver12/19/2019

Absolute incredible customer service. Fast and amazing at what they do.

Sue Moffett12/18/2019

Wallace Collision took such good care of me and my car. The staff was superb, and they made an extremely stressful experience easy and smooth! Would highly recommend.

CallMeTB .11/13/2019

The customer service is amazing and they go out of their way for their everyone who walks through the door. The staff works hard to make sure everything is well taken care of. I highly recommend Wallace Collision Repair. I will definitely be returning because of the great experience!

Brandy Miller11/06/2019

Sarah and her team are phenomenal to work with. Very professional and pleasant!!

Kayla Malloy10/22/2019

They did a great job fixing my car. The staff was amazing and so friendly. Price was cheaper than quoted.

Mary Beth Collins10/13/2019

Super and Friendly service! My Kia looks brand new, you cannot even tell where the work was done! Madison was extremely helpful and made my experience very easy!

Chelsea Halterman10/07/2019

The staff is super friendly, services are done quickly, and my car always looks and runs great after a repair!

Melissa Allen10/02/2019

Excellent quality work, easy & pleasant to work with, we felt like our truck was in good hands and we are very satisfied with the repairs.

Jeffrey Harris8/27/2019

I brought my Mustang to Wallace Collision because they are the only Ford Certified body shop in the area. I'm glad I did, friendly staff, clean facility, and quality work. My Mustang looks as good as new!

Jeffrey Harris8/27/2019

I brought my Mustang to Wallace Collision because they are the only Ford Certified body shop in the area. I'm glad I did, friendly staff, clean facility, and quality work. My Mustang looks as good as new!

Andrew Meyer8/17/2019

Do you have foggy headlights, go to Wallace Collision in Bristol TN, Sarah and John made my headlights brighter than the day I bought the car brand new, I am amazed at the difference during the night. This is a local family owned and operated company that prides themselves in taking care of the customer. They do small jobs and major repairs on any automobiles. I would not go anywhere else, I will be a customer for life.

Janet Chaney7/26/2019

Great job and I’m so pleased with how perfect my Nissan Rogue looks again!

TIM WOOD6/13/2019

The service was great. The work was done in a very professional way. I'm glad I took my van there to be repaired. I highly recommend Wallace Collision Repair.

Asher Henson6/10/2019

We recently purchased a Kia Niro and then promptly spilled a milkshake on the leather seats which then seeped into the air vents in the seat and we couldn’t get it out. We dropped the car off with Brady who worked his magic and the car looks like it just came off the showroom floor. We are thrilled with the quality of work and would definitely recommend them to anyone needing their services.

michelle dowdy5/24/2019

They did absolutely wonderful work on repairing my collision damage as well as the painting. You’d never know my car had been damaged. Also the detailing work was beautiful. Sean in detailing did a fabulous job. My vehicle is a 2011 model and people have asked me if it was a brand new car 🙂 I highly recommend ?

Kourtney Hughes5/23/2019

Always super nice and supportive team! They have been so accommodating with my schedule and were honest about my options when it came to fixing my car! Thank you!

Amber W.5/07/2019

Nothing but gratitude for these people. I came to their location yesterday after picking up my vehicle from Abingdon Collision Repair who completely disregarded me as a customer and didn't work on my vehicle after dropping it off at 8:00 a.m (it sat on their lot all day). Wallace Collision Repair came out to my Jeep, told me exactly how to fix the paint repair and didn't charge me a thing. Greeted me when I walked in the door and spoke to me with the best demeanor on the phone. I went from having a horrible day to having a great day. I highly suggest this location ?

Nicole Holmes4/16/2019

John Baker and Wallace Collision Repair Center offer first class customer care. Initially, I contacted them because my vehicle had been wrecked about 7 hours away, and I needed information on what to ask other repair centers in order for my vehicle to be repaired correctly. John took time to explain specific things to look for and ask about. I was very impressed with how helpful he was when he didn't even have to be. After checking with other centers we decided to have our vehicle towed to Wallace Collision Repair Center because we trusted them, and we were not disappointed! All repairs were done correctly and John kept us updated with each step. I would highly recommend using Wallace Collision Repair Center.

Jody Moore4/07/2019

They did an amazing job on my car and detailed it inside and out. They even had the rental car at their shop for me to pick up and took care of it when my car was ready to be picked up. I truly can't say enough good things about them. The front office girls were so friendly. I am so glad we chose them to repair my car.

Jody Moore4/07/2019

They did an amazing job on my car and detailed it inside and out. They even had the rental car at their shop for me to pick up and took care of it when my car was ready to be picked up. I truly can't say enough good things about them. The front office girls were so friendly. I am so glad we chose them to repair my car.

Carrie Hartzog1/27/2019

Awesome customer service. My car looks brand new. Thanks so very much for repairing and cleaning my car for me. It looks absolutely amazing!!! Wallace Collision Repair is the best place for any repairs and detailing. Wallace always has my business for everything! ?

Alicia Stauffer1/15/2019

I have to admit, I went to another shop before coming to Wallace. The other shop made me nervous to leave my car there. I felt like they were pushing me to leave my car and that they were going to take me for a ride. I immediately felt at ease when I got to Wallace Collision. Their office staff was friendly and helpful and the estimator made me feel completely at ease. I am so thankful my insurance company recommended Wallace. They took care of everything start to finish. I feel safe knowing they were the ones to fix my car.

morgan henkel1/11/2019

Super friendly staff! They do amazing work and they have affordable prices as well!They always kept me up to date on how fixing my vehicle was going. They were always able to answer any questions I had! I would greatly recommend bringing any vehicle here!!

Certifications