1. Authorization. Customer requests Repair Facility to disassemble, diagnose damage, and make repairs (“the Repairs”) to Customer’s vehicle. Customer expressly represents to Repair Facility that Customer has the lawful right to authorize repairs to be made to the Vehicle, whether by right of ownership, leasehold interest, or direct authorization from the owner of the Vehicle. Customer authorizes Repair Facility to repair Vehicle and further authorizes Repair Facility to photograph, obtain data from, videotape, move, test drive, or otherwise operate the Vehicle for purposes of repairing the Vehicle and determining its functionality and safety. Customer also acknowledges that any data or documentation, including the damage analysis or repair plan, belong to Repair Facility, and Customer authorizes Repair Facility to utilize or disclose information related to the Vehicle or repair in any way Repair Facility chooses.
2. Payment. Customer agrees to pay Repair Facility for the Repairs, including the cost of parts, labor, taxes, fees, services, diagnostic testing, administrative charges, and other charges that may involve costs for towing, parking, and/or storage (“Repair Costs”). Repair Facility will provide Customer with a final invoice reflecting the Repair Costs, any proceeds or payments received for the Repair Costs, and any outstanding balance which must be paid by Customer prior to the release of the Vehicle. Customer grants Repair Facility limited power of attorney to endorse insurance checks in the event co-pay insurance checks and or drafts are issued to shop for repair of said vehicle.
3. Repair Process.
a. Damage Analysis
Customer agrees to pay for repairs to the Vehicle specified by Repair Facility’s analysis of damage, expected repair cost, and repair plan (“Damage Analysis”). The Damage Analysis has been, or will be provided, to Customer and is incorporated herein by reference, as may be required by law, and has been or will be discussed with and approved by Customer prior to the performance of repairs. Although the Damage Analysis may calculate time based on “hours”, Customer acknowledges these are merely units defined by the software, and do not represent actual clock hours. Customer acknowledges that any estimate (“Estimate“) prepared by or for an insurance company is solely for the insurer’s internal cost-estimating purposes and has no impact on decisions Repair Facility may make to properly and safely repair Customer’s Vehicle.
b. Additional Damage
Additional damage may be discovered during any stage of the Repairs and the need for additional parts, procedures, materials, or other repairs (“Additional Repairs”) not included on the Damage Analysis may become necessary. In that event, Repair Facility will promptly notify Customer of the additional repairs necessary to be made to the Vehicle and the expected cost. Repair Facility may provide a supplemental Damage Analysis or may incorporate the additional repairs into a revised version of the original Damage Analysis.
4. Insurer Involvement. Customer agrees that Repair Facility is the sole professional determiner of the necessary and proper method for repairing Customer’s Vehicle and Customer is the only person/entity with whom Repair Facility has any obligation to communicate or has the right to make decisions concerning the Vehicle’s repair. Customer acknowledges that Repair Facility has no obligation to communicate with any insurer and that Repair Facility does not accept any insurer’s estimate as the cost of repair or method of repair. Repair Facility may elect to interface with an insurer to streamline the payment process for Customer, but Customer agrees any interface is solely performed as a courtesy to Customer and understands Repair Facility is not acting as an agent of Customer.
